Handcrafted wearable sculptures & vitreous enamel

FAQs

Hallmark

All the pieces above 7.78 grams have been hallmark by the London Assay office as it is a legal requirement, below that weight they are consider an exemption. 

 

Return policy

I will refund an item, in full, if it is received faulty.

*Please email an image of the faulty item as soon as it is discovered.

Faulty goods will only be accepted for refund if they are returned within 14 days of receipt, unless I have notified you otherwise.

Please allow 7 working days for a refund to be processed.

  •   If you are not completely satisfied with your purchase, I am sorry to hear that, however, simply return the item to me in its original unused condition, within 14 days of receipt and you will be eligible for an exchange.
  • Due to hygiene reasons, this does not apply to earrings.
  •  this also excludes custom orders 


The item is your responsibility until it reaches my studio.

Therefore for your own protection I recommend that you send the parcel using a delivery service that insures you for the value of the goods and please provide proof of postage.
 

The cost of returning the item to me is also your responsibility.

*Delivery charges are only refundable where goods are faulty.

 

Returned items should be unused and must be returned in original packaging with any enclosed documentation.

 

* Once a customer has committed to purchasing a custom order, Morera Jewellery cannot accept cancellations or returns, as these orders will be processed at the makers expense and made especially for this customer.

Any incorrect ring sizes, chain lengths and customisation details, are the sole responsibility of the customer. Resizing is accepted, but will incur a fee.

Jewellery care

Skin and hair products can react with silver, gold plated  and brass/bronze jewellery, causing it to tarnish, discolour and possibly corrode.I strongly advise applying any cosmetics and scents and waiting a few minutes, before you put on your jewellery.

Remove any jewellery before engaging in any form of physical exercise. Perspiration can also contribute to the tarnishing and fading of your jewellery.

Chemicals found in swimming pools and natural springs will cause extreme tarnishing on silver and shorten the lifespan of gold plating. Water can also contribute to the quality of the finish. Therefore always remove your jewellery before entering a pool, shower, spring or the sea.

I recommend storing your jewellery in a zip lock bag as exposure to the air and environment can cause your silver jewellery to tarnish over time. Zip lock bags are a cheap way to keep your jewellery looking newer for longer. Acid free tissue is also an excellent way to store your jewellery.

Store your jewellery separately, so that they don’t tangle or rub and scratch against each other. I do not recommend sleeping in your jewellery

Silver care

To brighten up your silver pieces I recommend using a silver dip solution (Silvo can be purchased in any hardware store) Always ensure you clean your item after silver dipping, with warm soapy water and a soft toothbrush.

Gold plated care

 Gold plated items are not a permanent finish, so particular care must be given when wearing this. Particularly with pieces that may rub against other jewellery or objects such as clothing or bags etc. You can use warm soapy water and a soft toothbrush to remove any dirt, however it will not bring back any shine of the original plating. I would recommend a re-plating of your item if you want to give it its sparkle back.

 Brass Care

Brass/Bronze naturally tarnishes over time, and I think the wearer should embrace this evolving patina.

However if you want to get back to the shine of your piece it is easy to clean and look after.

Here are some tips:

-brass/bronze components can simply be cleaned back to the original appearance using a standard brass metal polish like Brasso or Maas. These are my favourite brands.

-always follow the manufacturer’s instructions for your polish.

Or you may prefer some good old traditional household methods.

-lemon juice – Take half a lemon and squeeze it into a small bowl. Dip a soft cloth into lemon juice and polish the brass surface in gentle circular motions. Wash the item with warm water and dry immediately.

-toothpaste – First wash your brass item with soap water and dry it. Then squeeze a bit of toothpaste onto a piece of soft cloth. Polish brass rubbing toothpaste on the entire surface of the piece. When done, clean and dry with a piece of paper towel or soft cloth.

Enamel

I use vitreous enamel, which comes in a variety of bright, vibrant colours and tones. This enamel is produced by applying a glass-like powder to a metal base, and then firing both at a high temperature to fuse the glass to the piece of jewellery.

Due to its fragile nature, the enamel in jewelllery may crack, chip or break if it's dropped onto a hard ground, knocked against a hard surface or if the jewellery is bent or warped out of shape through wear and tear . Therefore care should always be taken when wearing, storing and cleaning enamel jewellery.  

I recommend that your enamel jewellery is stored in a protective pouch and box to reduce the risk of the enamel being damaged by other jewellery.

Although enamel is highly resistant to colour-fading caused by the sun and UV, enamel colour can alter or fade over time if exposed to chemicals and cosmetics. I also strongly recomend removing enamel jewellery before showering, exercising, carrying household chores or swimming; and cosmetics or perfumes should be applied in advance of wearing any enamel piece.

Should you wish to clean your enamel jewellery I recommend using a very soft bristled toothbrush with gentle soap in warm water. Rinse well and ensure the jewellery is completely dry by using a soft cloth. 

DO NOT use standard chemical jewelllery products or ultrasonic jewelllery cleaner.

Patina care

All the patina rings have a couple of layers of metal lacquer o the inside so there is less contact with the skin. The patina will come off eventually with wear and the bronze underneath will be revealed, this is the intention with these collections as they have been treated like mini sculptures.